Refund policy


No Return Policy for Frozen Food 

Please note: Due to food safety and quality concerns, we are unable to accept returns or offer refunds for frozen food after purchase. This policy helps to ensure the highest standards of food quality and safety for all our customers.

Here are some additional reasons why we have this policy:

    • Temperature control: Once frozen food thaws, its quality and safety can be compromised. We cannot guarantee that returned frozen food has been kept at the proper temperature throughout its journey back to us, making it unsafe for resale or consumption.
    • Food hygiene: Returning previously opened or thawed frozen food poses a risk of cross-contamination and the spread of foodborne illness. We prioritize upholding the highest hygiene standards, and accepting returns could undermine this commitment.
    • Inventory management: Frozen food has a limited shelf life. Accepting returns would disrupt our inventory control and potentially lead to product waste.

 Alternatives to Returns:

If you have concerns about your frozen food purchase, we encourage you to contact our customer service team. We'll be happy to assist you and explore alternative solutions, such as:

  • Product replacement: If the product is defective & has taste issues, we may be able to offer a replacement.